# Klacht.nl

> Klacht.nl is the largest independent consumer complaints platform in the Netherlands. Since 2008, consumers file public complaints about companies, and companies respond with solutions. The platform hosts over 890,000 complaints across 16,500+ companies, with nearly 300,000 resolved cases. All content is in Dutch.

## Contact
- Website: https://www.klacht.nl
- Language: Dutch (Nederlands)
- Country: Netherlands
- Wikidata: https://www.wikidata.org/wiki/Q138501730

## What We Do
- [Homepage](https://www.klacht.nl/): Latest complaints and resolved cases
- [File a Complaint](https://www.klacht.nl/klacht-melden/): Submit a new consumer complaint (Dutch: klacht melden)
- [All Companies](https://www.klacht.nl/alle-bedrijven/): Browse 16,500+ companies with complaint data
- [Klachtenbarometer](https://www.klacht.nl/klachtenbarometer/): Live statistics on consumer complaints in the Netherlands - most complained-about companies, sectors, resolution rates, and trends
- [Consumer Rights Knowledge Base](https://www.klacht.nl/consumentenrecht/): Articles about Dutch consumer law, warranty rights, and dispute resolution

## How It Works
1. Consumers submit complaints publicly with details about the issue
2. Companies are notified and can respond with solutions
3. All complaints are moderated for PII and content quality
4. Resolution status is tracked: open, picked up, solved, closed
5. Companies receive a satisfaction rating (1-10) based on complaint resolution
6. Attachments can be included as evidence (public or private)

## Company Pages
- Each company has a dedicated page at /company-name/
- Company pages show: all complaints, resolution rate, average rating, response time
- Examples: [KPN complaints](https://www.klacht.nl/kpn/), [PostNL complaints](https://www.klacht.nl/postnl/), [Ziggo complaints](https://www.klacht.nl/ziggo/)

## Key Statistics
- 890,000+ consumer complaints filed
- 16,500+ companies covered
- ~300,000 resolved complaints (40%+ resolution rate)
- Active since 2008
- Largest independent platform since Klachtenkompas (Consumentenbond) closed in 2024

## What We Do Not Do
- We are not a legal advisory service
- We do not replace the Geschillencommissie (dispute committee) or ACM
- We do not guarantee complaint resolution
- We do not charge consumers; the service is free

## Categories
Telecom, Energy, Insurance, Banking, Retail, Airlines, Public Transport, Government, Healthcare, and 35+ more categories

## Structured Data
- QAPage schema (JSON-LD) on every complaint page
- Organization + AggregateRating + FAQPage schema on every company page
- HowTo schema on complaint submission page
- Article schema on knowledge base articles
- BreadcrumbList schema on all pages

## Optional
- [Full content for LLMs](https://www.klacht.nl/llms-full.txt)